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*Please note that the cancellation policy commences immediately after the official invoice has been issued out from the Promax office!
The following refund schedule will apply:
- More than 1 month from published event date – if payment has been made full refund (minus any applicable bank charges). Otherwise, invoice will be void.
- Between 1 month – 21 days before event – 80% of total fee paid OR 20% of outstanding invoiced amount must be paid.
- 20 – 8 days before event – 50% of total fee paid will be refunded OR 50% of outstanding invoiced amount must be paid.
- 1 week or less before event – regrettably, no refund will be given OR full outstanding invoiced amount must be paid.
All cancellation and replacement must be sent to us by email or fax.
Written notice of cancellation should be attention to:
In the event that this event cannot be held on the scheduled date due to reasons beyond the organizer’s control, this event will be postponed to a later date and at such time and place to be advised. As the postponement is due to reasons beyond the organizer’s control, no refund of registration fees will be given. If you are not able to attend on the new date for the event, you may send a replacement.
Should an attendee decide to cancel their participation in an event, a substitute from the registered attendee’s organization is welcomed at no extra charge. Please provide the name and contact info of the substitute attendee at least 3 business days before the event.